Reference

Our Legal Terms for Your Account

mpoatm slot operates under a clear legal framework that defines your rights, our obligations, and how your account data is handled — access and eligibility depend on local…

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mpoatm slot Our Legal Terms for Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, a specific clause in our terms, or a request to access or delete your account data, our support team handles legal enquiries separately from general help tickets. You can reach us 24 hours a day through live chat, email, or WhatsApp — our legal-query team in Jakarta is available Monday through Friday between 09:00 and 18:00 WIB for complex written requests.

Team online

Live Chat

Start a live chat session directly from your account dashboard, available 24 hours a day. For legal queries, select 'Account & Legal' from the topic dropdown so your message routes to the right team.

Email Support

Send your written legal request or data-access enquiry to our dedicated support email. We aim to acknowledge within 4 hours and resolve within 3 business days — attach your account ID for faster handling.

WhatsApp

Reach our support team via WhatsApp for quick legal clarifications. Share your registered account number and state your query clearly; our agents will escalate to the legal team if the matter requires formal review.

ACCOUNT SECURITY DETAILS

How We Handle Your Data and Account

Our approach to data, cookies, and account security is built around transparency and your control.

Data Storage

Account and payment data — including DANA and OVO transaction references — is stored on encrypted servers. We do not share your personal data with third parties except where required by law or to process your withdrawal.

Cookie Policy

We use session cookies to keep your account logged in and preference cookies to remember your lobby layout. You can manage cookie settings from the footer of any page; disabling preference cookies may reset your game filters.

Account Security

Two-step verification is available for all accounts and we strongly encourage you to enable it under Account Settings. Login attempts from unrecognised devices trigger an automatic email alert to your registered address.

Data Retention

We keep your account records, including QRIS and GoPay payment logs, for 36 months after your last transaction. After that period, data is anonymised unless a regulatory hold applies to your account.

Request & Correction

You may request a copy of all data we hold on you, or ask us to correct inaccurate details, by contacting support via email. We process correction requests within 5 business days and confirm completion in writing.

Account Closure

To close your account, submit a written request through email or live chat. Any remaining wallet balance linked to OVO or DANA will be returned to your nominated account within 3 business days of closure confirmation.

Frequently Asked Legal Questions

These are the questions we receive most often about our terms, your data rights, and how legal matters are handled on your account. If your question is not here, our support team — reachable 24 hours a day via live chat — can assist you directly, and players in Yogyakarta and other regions across Indonesia are covered by the same policy framework.

Access and eligibility depend on local law. We encourage you to check the regulations applicable in your region. Our terms document the conditions under which accounts may be opened and operated where local law permits.

Send a data-access request to our support email with your account ID. We will compile and deliver a summary of your account data, transaction records, and any stored preferences within 5 business days of receiving your request.

Yes. Payment references from DANA, OVO, GoPay, and QRIS transactions are stored on encrypted servers and are never shared with third parties beyond what is required to process your deposit or withdrawal request.

After account closure, we retain your records for 36 months in line with financial regulations, then anonymise them. Your wallet balance is returned to your nominated DANA or OVO account within 3 business days of closure.

No. We provide a minimum 14-day advance notice of any material changes to our terms, sent to your registered email address. Continuing to use your account after that period constitutes acceptance of the updated terms.

Open a live chat session and select 'Account & Legal' from the topic menu, or email us with your account ID and the transaction reference in question. We aim to respond within 4 hours and resolve disputes within 3 business days.

Yes. Submit a correction request via email or live chat, including your account ID and the details that need updating. We process corrections within 5 business days and send written confirmation once the changes have been applied.